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Client Experience & Coordination Owner

“Ensuring structured communication, smooth onboarding, and consistent client coordination..”

This role represents the client experience and coordination function within the Growth & Acquisition Layer.

It focuses on managing onboarding flows, maintaining clear communication, and ensuring clients remain aligned with execution timelines and expectations. The responsibility of this role is to support retention by reducing friction, improving clarity, and keeping delivery processes organized.

Core Responsibilities :
  • Client onboarding coordination 
  • Managing communication flows and updates
  • Aligning client expectations with execution timelines
  • Handling feedback loops and issue resolution 
Operational Outputs :
  • Smooth and structured onboarding processes 
  • Clear communication frameworks across projects 
  • Reduced execution friction through coordination 
  • Improved client continuity and retention support